After a detailed description about advantages and aim of the telephone marketing, this paper has also designed the customer service centers. 本论文在发挥传统电话营销优势的基础上,设计了客户服务中心,详细阐述了客户服务中心的业务需求、技术需求、组织结构及应用。
New solution for cellular telephone traffic automatic nearby assignment in call centers 呼叫中心实现手机话务自动分配的新方案
Most widely used solutions are either telephone call centers or knowledge base based self-services. 目前普遍采用基于呼叫中心的电话解决方式或者基于知识库查找的自助解决方案。
For this reason, many companies began to aid the application of information technology, the use of interactive technology-based Computing Center Telephone call centers to improve services. 为此,许多企业开始借助于信息化技术的应用,利用基于计算中心电话交互技术的呼叫中心来改善服务。